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Cancellation Policy

Cancellation right
You have the right to cancel this contract within 30 days without statement of reasons.

The cancellation deadline is 30s from the day that you or a third party nominated by you, but not the carrier, took possession of the last item.

To exercise your cancellation right you must contact us (Lapi Retail EOOD, 76A James Bourchier Boulevard, , Sofia, Bulgaria Hill Tower Business Center,
floor 3, Sofia, 1407, telephone:+49(0)15256390424) with a clear statement (e.g. a letter or email) about your decision to withdraw from this contract. 

For observance of the cancellation deadline it is sufficient if you send notification of your desire to exercise your cancellation rights before the expiry of the cancellation deadline.

Consequences of cancellation
If you withdraw from this contract we must refund all payments that we have received from you including any delivery costs (with the exception of additional costs that resulted from your selection of a delivery method that deviates from the cheapest standard delivery offered), immediately and at the latest within 14 days of the day on which your notification about your cancellation of the contract is received. For the refunded payment we will use the same payment method as you used in the original transaction, unless we explicitly agree to something else; in no case will a fee be changed for this repayment.

We may delay the repayment until we have received the returned goods or until you have provided evidence that you have sent the goods back, depending on which occurs first.

You must send or deliver the goods back to us immediately or at the latest within 14 days of the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the goods before expiry of the 14 day deadline. 

You must only pay for any loss in value if this is the result of handling that goes beyond standard examination of the quality, characteristics and functioning of the items.

*Cancellation order form