Once the items are ready to
be shipped we will send you an email that will include tracking information.
How do I place my order?
To place an order you add any item that is available in stock in our store to the basket and proceed to check out.
Which size should I order?
Sizes vary from one product to another, we usually provide size charts for most products. If you have questions about sizing you can always contact us at email@example.com
To which countries do you ship?
At this point we only ship to Germany, Austria and France. We will be shipping to other EU countries in the future.
What do I do if I receive the wrong item?
We try our best to ensure that this doesn't happen, but if it does - you can return your order free of charge. Just contact us at firstname.lastname@example.org
How long does my return and refund take?
You should get your return label within 1 business day in your email. We are tracking your return and you will receive your refund once we get the return back.
From which country you ship the products?
It depends on the product - could be Germany, France or Slovakia
What’s the warranty of your products?
Depends on the product. Reach out to email@example.com with the product name and we will give you the full info.
How can I pay for my order?
We accept most credit cards and Paypal
How do I apply a promo code?
At the checkout page there is a box where you can put in your discount code and click on Apply.
What is your address?
Our headquarters are located in 55 Alexander Stamboliyski Blvd.1000 Sofia, Bulgaria (this is our headquarter address, for returns we have a different local address for each country, please contact us for details). Our phone number is: +49(0)15256390424